Help Desk Support

Category » General Issues

There were 23 articles found in this category:

1. Wisdom Quest starts to load, but crash's while it's looking for IOM or Lightstone (OS X 10.5.X & 10.6)
   Problem Error Message: (Starts with something similar to...) Process: Start.osx [####] Path: /Applications/Wisdom Quest.app/Contents/MacOS/Start.osx Identifier: com.healingrhythms.quest Version: 1.0 (1.0) Code Type: PPC (Translated) Parent Process: launchd ...
2. Updated Software for Mac
   There may be a new version of the software, which may fix some issues. Listed below are the most current versions of our software and price of the updates. These are full installation downloads and not just patches. So make sure you remove or uninstall the outdated version first, if it's insta ...
3. Compatiblity Mode Installation (Windows Vista & 7)
   Please install the following steps in the exact order below... These directions only apply to the first installation CD, the other disks will work as normal. These directions don't apply to Version 11.5 of our softwares. To see what version you have look on your installation CD for "Software Ve ...
4. Updated Software for PC
   There may be a new version of the software, which may fix some issues. Listed below are the most current versions of our software and price of the updates. These are full installation downloads and not just patches. So make sure you remove or uninstall the outdated version first, if it's insta ...
5. Director Player Error - Script Error
   Problem While in program, error message will appear saying that there has been a Director Player Error, Script Error or Projector Error. The program needs to be reinstalled. Follow the steps in the order below. You may find it helpful to print out these directions. Solution Overview Reinsta ...
6. Before You Install - Required Software for Mac (OS X)
   The following software is required for our software to install and run correctly. Our software works on the premise that your computer is in working order with the latest software updates (Especially Quicktime and Java Updates at the least). In case your computer doesn't have the latest softwar ...
7. HOW TO USE HELP DESK WEBSITE - START HERE
   Please read the following articles first, as they apply to all of our softwares. After you've completed these steps. Please click on the link of the software you're having problems with with more software specific issues. Tip: How to use Help Desk Website Please click on the Title of The Progr ...
8. Activation Key Problems
   Problem Information is being typed in wrong on website (Healing Rhythms & Wisdom Quest: Registration ID is the number in the upper right hand corner of Activation screen, not anything else). Or not all of the required fields are being filled out on our website. Please pay close attention to st ...
9. Installation Guide for Mac (OS X 10.4.x - 10.6.x)
   Please read the following articles before you install for a smooth installation Required (Please follow in the given order) 1) Need updated version of Wild Divine Software for Mac? http://www.wilddivine.com/helpdesk/questions.php?questionid=60 2) Required software for Mac (Quicktime & 3ivx Decod ...
10. Before You Install - Required Software for PC (XP,Vista, 7)
    The following software is required for our software to install and run correctly. Our software works on the premise that your computer is in working order with the latest software updates. In case your computer doesn't have the latest software, here are the links below. Quicktime - At least V ...
11. Installation Guide for PC (XP, Vista & Windows 7)
    Please read and follow the directions in the given order for a smooth installation process... This guide verifies you have 2 things and has the directions to install in Windows Vista & Windows 7. The most recent versions of Wild Divine Software Required Software & Settings for Wild Divine to r ...
12. Windows Vista & 7 - "console or -silent flag error" Alternative (Can't change change it to Vista)
    Problem You followed the steps in the Installation Guide, but the option to change it to Vista is greyed out (Stuck on Windows XP Service Pack 2). So you keep getting error (Graphical, -Console Error) Solution Follow the steps below to install it instead... Right Click install the program inst ...
13. Black screen with white box in the middle
    Problem Description: Black screen with white box in the middle and you can hear sound, but can't do anything. Explanation The older version of Apple Quicktime on the Installation Disk was installed in which it's not compatible with anymore. You need the new one. Solution Install the newest vers ...
14. Windows 7 Installation Compatibility
    Our software works with the 32 and 64 bit Version of Windows 7 if installed in Windows Compatibility Mode. To install, follow the directions in the following link (Compatibility Mode Installation Instructions) Windows 7 32 bit = Compatible Windows 7 64 bit = Compatible
15. Light Stone or Iom Not Working - Advanced
    1) It doesn't detect my Lightstone or Iom (Program says it can't find the hardware and won't start) -Solution - Confirm you have the latest version of software. There have been updated versions of Healing Rhythms and The Passage. Mac Versions / PC Versions 2)Problem - My lightstone or Iom is c ...
16. Resolution Changed After Exiting - XP, Vista & 7
    Symptoms After exiting our software titles your resolution is larger and unreadable. Solution Prevents your computers resolution from changing when exiting our software titles. Download the attached file and follow the instructions below. Instructions 1. Download the attached file to your ...
17. Error Message: Macromedia Projector
    The Passage – Projector ErrorSymptoms: At startup the error message Macromedia Projector has encountered a problem is displayed. 1. Click the Start Menu and select the Control Panel. 2. Open QuickTime. 3. Select the Advanced tab. 4. Check the option to enable Safe Mode. 5. Click OK ...
18. White Screen,White Box or Blank Screen - XP, Vista & 7
    Problem White box with no picture, but you can hear sounds. Solution Your computer doesn't like that version of 3ivx decoder included on CD. Please uninstall the one currently installed and install the one in the link below in the Attachments section of this article.
19. Heart Rate - Sensors Not Sensing
    Problem The other sensors work, but it's not reading Heart Rate Solution You are using an outdated version of the software. Contact us to download the newest version. Then reinstall the product. Click here for a list of software updates
20. Resolution - Increasing Resolution to fit bigger screens sizes
    You can change the setting in the preferences, but it still won't fill the screen. This affects users with bigger screens. As it is made to run at a resolution of 800x600, people with bigger screens may experience black space around the video. You can minimize this border by lowering your scr ...