Help Desk Support

Category » The Journey to Wild Divine: The Passage

There were 15 articles found in this category:

1. Compatiblity Mode Installation (Windows Vista & 7)
   Please install the following steps in the exact order below... These directions only apply to the first installation CD, the other disks will work as normal. These directions don't apply to Version 11.5 of our softwares. To see what version you have look on your installation CD for "Software Ve ...
2. Windows Vista Installation Compatiblity
   Windows Vista 64 Bit is Compatible Our software works with the 32 and 64 bit Version of Windows Vista if installed in Windows Compatibility Mode. To install, follow the directions in the following link (Compatibility Mode Installation Instructions) Windows Vista 32 bit = Compatible Windows ...
3. Before You Install - Required Software for Mac (OS X)
   The following software is required for our software to install and run correctly. Our software works on the premise that your computer is in working order with the latest software updates (Especially Quicktime and Java Updates at the least). In case your computer doesn't have the latest softwar ...
4. Activation Key Problems
   Problem Information is being typed in wrong on website (Healing Rhythms & Wisdom Quest: Registration ID is the number in the upper right hand corner of Activation screen, not anything else). Or not all of the required fields are being filled out on our website. Please pay close attention to st ...
5. Before You Install - Required Software for PC (XP,Vista, 7)
   The following software is required for our software to install and run correctly. Our software works on the premise that your computer is in working order with the latest software updates. In case your computer doesn't have the latest software, here are the links below. Quicktime - At least V ...
6. Black screen with white box in the middle
   Problem Description: Black screen with white box in the middle and you can hear sound, but can't do anything. Explanation The older version of Apple Quicktime on the Installation Disk was installed in which it's not compatible with anymore. You need the new one. Solution Install the newest vers ...
7. The Passage - Installation Issues - XP & Vista
   Symptoms: The Passage installer does not start or freezes when part of the way through Disk 1 or Disk 2. Restart your computer. (Very Important) Wait until your computer fully starts. Insert Disk 1 into the computer. Close the Installer if it opens. Open My Computer. Right click Disk 1 ...
8. Heart Rate - Sensors Not Sensing
   Problem The other sensors work, but it's not reading Heart Rate Solution You are using an outdated version of the software. Contact us to download the newest version. Then reinstall the product. Click here for a list of software updates
9. The Passage - Poor sensor signal
   Symptoms: Poor sensor signal in program, including sensor signal not detected error messages. Note: This is caused by an outdated version of the software. Please contact us to download the latest version, so that you can reinstall your software. Click here for a list of updates
10. The Passage User Manual & Documentation
    Click here to download (Click Here)
11. Installing in Vista - "Install or Run Program" Window Pops Up - What to do
    Every time one of the installation cd's is inserted. Vista will give you a window ""Install or Run Program". Once the installation is started (Especially on disk 2 - 4 of Wisdom Quest or Disk 2 of The Passage), just ignore that window and close it out if it appears.
12. The Passage Chapter Tour - Mac
    Download Chapter Tour for Mac (Click Here)
13. The Passage Chapter Tour - PC
    Download Chapter Tour for PC (Click Here)
14. The Passage - Installation Issues - Does not autostart Windows Vista
    The Passage – Vista VISE Install1. Insert install disk 1. 2. Wait for the Autorun dialog box to appear. This can take several minutes. 3. Click Open Folder to View Files. 4. Right click WD_Install.exe and select Run as Administrator. 5. Continue with the installation as usual. No ...
15. The Passage - White or Blank Screen: Video Not Showing
    The Passage - 3ivx install for PCFor users of versions 1.0.0 to 1.0.4 and version 3.0 of The Passage. 1. Insert installation disk 2 into the computer. 2. Open the Start Menu and select My Computer (Computer on Vista). 3. Right click Disk 2 and select Open. 4. Double click the Installers f ...